Help center
Answers about setup, billing, migration, costs and more — written the same way the app works: no fluff, no black boxes.
Can’t find it? Email [email protected] — we reply within 48 hours.
Getting started
How do I install ShelfRestock?
From the Shopify App Store — one click, approve the scopes, and the setup wizard runs you through import, suppliers and lead times in about 10 minutes.
How does the 14-day trial work?
Pick Starter or Growth when you’re ready; the first 14 days are free and you can cancel anytime inside the app.
What Shopify plan do I need?
Any plan that supports third-party apps — Basic and up. No POS or Online Store requirement.
Billing
How do I upgrade or downgrade?
Plan & billing → Choose plan. Changes are prorated on your next Shopify invoice.
Where do I see my bill?
On your regular Shopify invoice — all app charges are handled by Shopify, never a separate card.
What happens to my data if I cancel?
It stays available for 30 days, and you can export everything to CSV before or after cancelling.
Costs & margin
How do cost layers work?
Every receipt creates a dated cost layer with its own unit cost (including landed costs). Weighted average is calculated from the layers — not typed over.
How do late invoices get handled?
Adjust the layer and the app appends an audited correction — past orders after that date update; earlier ones don’t move. Nothing is silently rewritten.
How is order margin calculated?
Revenue (net of refunds) − COGS using the cost layer as of the order date − payment fees − shipping/packaging. Lines without a cost are marked PARTIAL instead of guessing.
Purchasing & receiving
How do I create and send a PO?
From the reorder list, or automatically as drafts for review. Download the PDF and send it — POs are never emailed or sent automatically without you.
What happens on a partial delivery?
Receive what arrived; the difference stays open on the PO and is called out in the reconciliation view.
Does receiving write back to Shopify?
Yes — stock levels update in Shopify immediately, and the cost layer lands with the delivery date.
Multi-location
How do I read transfer suggestions?
Each row shows: which location is overstocked, which is short, the suggested quantity, and the days of cover after moving. One click creates a draft transfer in Shopify.
How many locations are supported?
All locations connected to your Shopify store (Growth plan).
Data & privacy
Where is my data stored?
Your records live with the app (hosted on our infrastructure); product data is synced from your Shopify admin. We never read or store customer PII.
What data does the AI use?
Only product-level figures already shown on screen (for example sales counts and stock levels), only when you opt in. Never customer data, never for training.
How do I export or delete my data?
Exports: CSV from every table. Deletion: email support or uninstall — shop data is removed within 30 days (see the
Privacy Policy).